Shipping policy
Delivery Overview
Dozura offers FREE UK shipping on all orders. Delivery typically takes 3-5 business days from the date your order is dispatched, depending on your chosen method of shipping.
Order Processing
Orders are processed within 1–3 business days after being placed. During busy periods, processing times may be slightly extended, but every effort is made to dispatch orders as quickly as possible.
Once your order has been processed and shipped, you will receive a confirmation email with relevant delivery details.
Delivery Timeframes
Estimated delivery times are as follows:
- United Kingdom: 3-5 business days
Delivery times are estimates and may vary depending on location, courier delays, or seasonal demand.
Delays & Exceptions
While most orders arrive within the estimated timeframe, delays can occasionally occur due to factors outside of our control, such as:
- Courier delays
- High seasonal demand
- Weather disruptions
If your order has not arrived within the expected timeframe, please contact support for assistance.
Incorrect Address Details
All shipping details must be entered correctly at checkout. Dozura cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Lost or Missing Orders
If your order appears to be lost or has not been delivered within a reasonable timeframe, please contact us and we will investigate the issue with the courier.
Contact Information
For any questions regarding your order or shipping, please contact:
Email: hello@dozura.co.uk