Shipping policy
Delivery overview
Dozura offers UK delivery from £2.99, with free Saver delivery available on orders of £50 or more.
The delivery options available at checkout depend on your order value and delivery address.
All delivery timeframes are estimates only and are not guaranteed.
UK shipping options
Saver delivery — £2.99
Estimated delivery within 3–5 working days.
Free Saver delivery — orders of £50 or more
Orders with a qualifying value of £50 or more receive free Saver delivery.
Estimated delivery within 3–5 working days.
The qualifying order value is calculated at checkout after any discounts have been applied.
Express delivery — £5.99
Estimated delivery within 1–2 working days.
Next working day delivery — £7.99
Orders must be placed before 11am, Monday to Thursday, to qualify for estimated delivery on the next working day.
Orders placed:
- After 11am
- On Friday
- At weekends
- On bank holidays
will normally be processed on the next available working day and may not arrive the following working day.
Next working day delivery is subject to courier availability and may not be available to every UK postcode.
Order processing
We aim to process and dispatch orders as quickly as possible.
Orders are processed on working days only. Working days are Monday to Friday, excluding UK bank holidays.
Orders placed at weekends or on bank holidays will normally begin processing on the next working day.
During busy periods, product launches, restocks or seasonal demand, processing may take slightly longer.
Once your order has been dispatched, you will receive a confirmation email containing delivery information and tracking details where available.
Delivery estimates and delays
All delivery timeframes displayed on our website, at checkout or in order communications are estimates only.
Dozura cannot guarantee that an order will arrive on a specific date, including where Express or Next Working Day delivery has been selected.
We are not responsible for delays caused by circumstances outside our reasonable control, including:
- Courier delays
- Severe weather
- Bank holidays
- Seasonal demand
- Transport disruption
- Remote delivery locations
- Incorrect or incomplete address details
- Failed delivery attempts
- Other events outside our reasonable control
Estimated UK delivery times are:
- Saver delivery: 3–5 working days
- Express delivery: 1–2 working days
- Next working day delivery: estimated next working day when ordered before 11am, Monday to Thursday
We will still assist with delayed, lost or missing orders and investigate the issue with the courier where appropriate.
Nothing in this policy limits any statutory rights you may have if an order is not delivered within a reasonable time.
Weekends and bank holidays
Orders are normally processed and dispatched on working days only.
Orders placed on Friday after the relevant cut-off time, at weekends or on bank holidays will normally be processed on the next available working day.
Weekend and bank-holiday delivery is not guaranteed.
Incorrect address details
Customers are responsible for entering complete and accurate delivery information at checkout.
Please contact us immediately if you notice an error in your delivery address.
We cannot guarantee that an address can be amended once an order has been processed or dispatched.
Dozura cannot accept responsibility for delays, failed deliveries or additional redelivery charges caused by incorrect or incomplete address details supplied by the customer.
Failed deliveries and uncollected parcels
Where a delivery attempt is unsuccessful, the courier may:
- Attempt redelivery
- Leave the parcel in a designated safe place
- Deliver it to a neighbour
- Take it to a local collection point
- Return it to the sender
Customers are responsible for checking courier tracking updates and collecting parcels within the courier’s stated timeframe.
If an order is returned to Dozura because:
- The address supplied was incorrect or incomplete
- Delivery was refused
- The parcel was not collected
- The courier could not complete delivery after reasonable attempts
the customer may be required to pay any further delivery costs before the order is resent.
Where a refund is requested instead, any deductions will only be made where legally permitted.
Lost or missing orders
If your order appears to be lost or has not arrived within a reasonable timeframe, contact us at hello@dozura.co.uk.
Please include:
- Your full name
- Your order number
- Your delivery address
- Any tracking information received
We will investigate the issue with the courier and advise you of the next steps.
Damaged parcels
Please inspect your parcel as soon as it arrives.
If your order or packaging arrives damaged, contact us promptly at hello@dozura.co.uk and include:
- Your order number
- Photographs of the external packaging
- Photographs of the internal packaging
- Photographs of the damaged product
Please retain the product and all original packaging while we investigate.
Shipping refunds
For qualifying statutory cancellations, we will refund the cost of our least expensive standard delivery option where a delivery charge was paid.
At present, this means the maximum original delivery refund would normally be equivalent to the £2.99 Saver delivery charge.
If you selected Express or Next Working Day delivery, the additional amount paid above the Saver delivery price will not normally be refunded for a change-of-mind cancellation.
Return postage is governed by our separate Returns and Refunds Policy.
Contact us
For shipping or delivery questions, contact: