30-Night Sleep Better Guarantee

We want you to feel confident choosing Dozura.

That is why selected reusable Dozura products, bundles and sleep systems are covered by our 30-Night Sleep Better Guarantee.

Try an eligible product for up to 30 nights. If it is not right for you, contact us within 30 days of delivery to request a return.

This is an additional voluntary satisfaction guarantee. It allows you to assess the comfort and suitability of an eligible product, but it does not promise or guarantee a particular medical, health or sleep outcome.

Products covered when purchased individually

The guarantee currently applies to the following products when purchased individually:

  • ECLIPSE

  • ECLIPSE Silk

  • ECLIPSE Sound

  • ECLIPSE Pro Weighted Wrap

  • UNWIND Pulse

  • CLOUD Pillow

  • CLOUD Luxe Pillow

  • CLOUD Go

These products may be tried for up to 30 nights, subject to the applicable product conditions set out below.

Products not covered when purchased individually

The following products are not covered by this additional guarantee when purchased individually:

  • SILENCE Earplugs

  • FLOW Tape

  • FLOW Strips

  • FLOW Max

  • UNWIND Patches

  • UNWIND Magnesium

  • Gift cards

  • Personalised products

  • Delivery charges

Consumable, ingestible and hygiene-sensitive products are not covered by this additional guarantee once opened or used.

This does not affect your legal rights if an item is faulty, damaged, incorrect or misdescribed.

Bundles and sleep systems

Dozura bundles and sleep systems are covered by the 30-Night Sleep Better Guarantee when purchased directly from dozura.co.uk, but they are treated as one complete product.

To make a claim for a bundle or sleep system:

  • The complete bundle or sleep system must be returned.

  • Every product originally included must be returned together.

  • Individual products cannot be returned, exchanged or refunded separately under this guarantee.

  • All accessories, charging cables, storage bags, manuals, inserts and original packaging must be returned.

  • Any complimentary gift supplied with the bundle must also be returned.

  • Every product must meet the condition requirements that apply to that product category.

Reusable products covered by the guarantee, including eligible sleep masks, pillows and UNWIND Pulse, may be tried for up to 30 nights and must meet the applicable return conditions set out below.

Consumable, ingestible and hygiene-sensitive products included within a bundle must remain sealed, unopened, unused and in their original condition. This includes products such as:

  • SILENCE Earplugs

  • FLOW Tape

  • FLOW Strips

  • FLOW Max

  • UNWIND Patches

  • UNWIND Magnesium

For example, if a bundle contains UNWIND Magnesium, the magnesium must be returned sealed and unused for the bundle to qualify under the guarantee.

If any product that is required to remain sealed and unused has been opened or used, the bundle will not qualify for a return under the 30-Night Sleep Better Guarantee.

Incomplete bundles and sleep systems are not eligible for a refund under this guarantee. The refund, where approved, will cover the complete discounted bundle price actually paid. Partial bundle refunds are not available under this guarantee.

These bundle conditions apply only to claims made under the voluntary 30-Night Sleep Better Guarantee. They do not affect your statutory rights where an individual item is faulty, damaged, incorrect or misdescribed.

How the guarantee works

To make a claim:

  1. Contact us within 30 days of your order being delivered.

  2. Provide your full name and order number.

  3. Confirm the eligible product, bundle or sleep system purchased.

  4. Briefly explain why it was not right for you.

  5. Provide photographs showing the condition of the product or products if requested.

  6. Wait for approval and return instructions before sending anything back.

  7. Return the eligible product or the complete bundle with all required components, accessories and packaging.

Once the return has been received and inspected, we will confirm whether it meets the guarantee conditions.

Approved refunds will be issued to the original payment method.

Conditions for sleep masks and UNWIND Pulse

Eligible sleep masks and UNWIND Pulse products must be returned:

  • Clean and hygienic

  • In reasonable condition

  • With all original accessories

  • With any charging cables supplied

  • With storage bags, manuals and packaging

  • Free from deliberate damage or misuse

The guarantee is designed to let you properly assess the product. It is not intended to provide free temporary use.

We may reduce or refuse a refund under this voluntary guarantee where a product has been:

  • Deliberately damaged

  • Misused or altered

  • Improperly cleaned

  • Returned incomplete

  • Excessively worn

  • Used beyond what is reasonably necessary to assess it during the guarantee period

Conditions for pillows

Eligible pillows may be tried for up to 30 nights, but the following conditions apply:

  • A clean pillowcase or pillow protector must be used from the first night.

  • The pillow must be returned clean and completely dry.

  • It must be free from stains, odours, hair, marks, damage and excessive wear.

  • The pillow must not have been washed unless the product instructions specifically allow it.

  • All removable covers, inserts and components must be returned.

  • The original protective packaging must be retained and used for the return.

  • The pillow must not have been altered, cut or deliberately compressed in a way that causes damage.

A pillow returned stained, unhygienic, damaged, incomplete or with a strong odour may be refused under this voluntary guarantee.

The pillow guarantee covers comfort and suitability. It does not guarantee a particular medical, health or sleep outcome.

Return approval

Please do not return a product before contacting us.

Returns sent without prior approval may be delayed or may not be accepted under this voluntary guarantee if we cannot identify the order or confirm that the product is eligible.

Receiving return instructions does not automatically confirm that a refund will be issued. The returned product or complete bundle must still meet the conditions set out on this page.

We may request photographs showing the condition of the product or products before providing return instructions.

The approved return address will be provided after we have reviewed the claim. Please do not send a return to any other Dozura address unless we have specifically instructed you to do so.

Returns that do not meet the guarantee conditions

If a returned product, bundle or sleep system is inspected and found not to meet the conditions of the 30-Night Sleep Better Guarantee:

  • The claim may be refused and no refund will be issued under this voluntary guarantee.

  • We will contact you and explain why the return has not been approved.

  • If you would like the product or products sent back to you, you will be responsible for paying the reasonable cost of tracked return postage.

  • The product or products will only be sent back after the required postage has been paid.

  • Dozura will not cover the cost of returning an ineligible or rejected item to you.

If you do not pay the return postage or arrange collection, the product or products will be handled in accordance with applicable law. Dozura is not responsible for storing rejected or unclaimed returns indefinitely.

Return postage

Return postage is the customer’s responsibility for claims made under the 30-Night Sleep Better Guarantee.

We recommend using a tracked delivery service and keeping proof of postage.

Dozura cannot accept responsibility for returns that are lost or damaged in transit.

If a product is faulty, damaged, incorrect or misdescribed, it will be handled separately under our standard returns policy and applicable consumer law. Where the law requires Dozura to cover return costs or refund standard delivery charges, those legal rights will apply.

Refund amount

Approved refunds will cover either:

  • The amount actually paid for an eligible individual product after any discount, or

  • The amount actually paid for the complete eligible bundle or sleep system after any discount.

Individual products from a bundle cannot be assigned a separate refund value or refunded individually under this guarantee.

The following are not refundable under this additional voluntary guarantee:

  • Saver, Express or upgraded delivery charges

  • Return postage

  • Non-eligible individual products

  • Incomplete bundles or sleep systems

  • Missing accessories, components or complimentary gifts

  • Any reduction caused by unreasonable damage, poor care, misuse or excessive use

Where an eligible product, bundle or sleep system was purchased using a discount, the refund will be based on the discounted amount actually paid.

Guarantee limits

The guarantee is limited to:

  • One approved claim per customer

  • One approved claim per household

  • One approved claim per delivery address

The guarantee cannot be used repeatedly across multiple orders, products, customer accounts or names.

Claims that appear fraudulent, abusive or inconsistent with the intended purpose of the guarantee may be refused.

Refund processing

Once an approved return has been received and inspected, we will issue the refund to the original payment method.

Please allow several working days for your bank or payment provider to process the refund after it has been issued.

Your legal rights

The 30-Night Sleep Better Guarantee is an additional voluntary guarantee offered by Dozura.

It does not replace, restrict or affect your statutory rights.

Faulty, damaged, incorrect or misdescribed products will be handled separately under our standard returns policy and applicable consumer law.

How to make a claim

Contact us through our Contact page and include:

  • Your full name

  • Your order number

  • The eligible product, bundle or sleep system purchased

  • A brief explanation of why it was not right for you

  • Photographs showing the current condition, if requested

We will review your request and provide return instructions where the claim appears eligible.

Duration and territorial scope

The guarantee applies to eligible orders delivered within the United Kingdom and lasts for 30 days from the date the order is delivered.

Dozura may update this guarantee for future purchases. The version displayed at the time of your purchase will apply to your order.