30-Night Money Back Guarantee

Returns & Refund Policy

We hope you love your Dozura products. However, if you change your mind, we offer a 30-night returns period on eligible products, subject to the conditions below.

Our 30-night returns policy is separate from your statutory rights, which remain unaffected.

A. 30-Night Returns

You may request a return within 30 nights of receiving your order.

To qualify for a change-of-mind return, the product must be:

  • Unused

  • Unworn

  • Unwashed

  • Unmarked and undamaged

  • In its original condition

  • Returned with its original packaging, accessories and components

  • Sealed where the product was originally supplied with hygiene or protective packaging

Products that show signs of use, wear, washing, sleeping in, skin contact or other use beyond what is reasonably necessary to inspect the product will not qualify for a return under our 30-night returns policy.

We reserve the right to inspect all returned products before approving a refund.

B. Hygiene-Sensitive Products

Many Dozura products are personal sleep and wellbeing products that come into close contact with the face, eyes, ears, mouth, nose or skin.

For health and hygiene reasons, products supplied with a hygiene seal or protective sealed packaging cannot be returned once that seal or packaging has been opened where the product is unsuitable for resale for hygiene reasons.

This may include products such as:

  • Sleep masks

  • Earplugs

  • Nasal strips

  • Mouth tape

  • Nasal dilators

  • Sleep patches

  • Other personal-use sleep and wellbeing products

Where applicable, these products must remain unused and hygienically sealed to qualify for a change-of-mind return.

Opening external delivery packaging does not automatically prevent a return. The restriction applies to the product's hygiene or protective packaging where applicable.

C. Electronic & Handheld Products

Electronic or handheld products may be returned within 30 nights provided they remain:

  • Unused

  • Undamaged

  • Complete

  • In their original packaging

  • Supplied with all accessories, cables, instructions and components

A product may be inspected carefully to establish its nature and basic functionality, but excessive use, damage or missing components may result in a deduction from the refund or the return being rejected where legally permitted.

D. Supplements, Patches & Consumable Products

Supplements, patches, oils and other consumable or sealed wellbeing products must be returned unopened, unused and with all original seals intact.

Opened, partially used or unsealed consumable products cannot be returned for change-of-mind reasons.

E. Personalised & Custom Products

Products that have been personalised, embroidered, printed, manufactured or customised specifically for you cannot normally be returned for change-of-mind reasons.

This includes custom-branded and bespoke products produced for hospitality, retail or business customers.

This does not affect your rights where an item is faulty, damaged or not as agreed.

F. Sale & Discounted Items

Sale, clearance, discounted and promotional items are not eligible for our voluntary 30-night returns policy.

This does not affect your statutory rights.

Where a sale or discounted item qualifies for a statutory cancellation right or is faulty, damaged, incorrect or not as described, your legal rights will still apply.

G. Bundles

Where products have been purchased as part of a bundle, the complete bundle must normally be returned unused and in its original condition to qualify for a full bundle refund.

If individual products from a bundle have been opened, used or are otherwise ineligible for return, we may adjust the refund to reflect the products retained, subject to your statutory rights.

H. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Your rights under the Consumer Rights Act 2015 remain unaffected by this policy.

Where appropriate, we may offer a refund, replacement, repair or another remedy in accordance with your statutory rights.

Products cannot be refused solely because they have been used where use was reasonably necessary to discover a fault.

I. Return Postage & Delivery Costs

For returns made under our voluntary 30-night returns policy:

  • You are responsible for arranging and paying for the cost of returning the product to us.

  • Return postage costs will not be reimbursed.

  • The original delivery charge paid when placing your order will not be refunded under our voluntary 30-night returns policy.

  • We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

  • We are not responsible for returned parcels that are lost or damaged in transit.

Different rules may apply where you are exercising a statutory right to cancel an eligible online order.

Where UK law requires us to refund your original delivery charge, we will refund the cost of our cheapest standard delivery option.

If you paid extra for express, next-day or another premium delivery service, the additional delivery cost will not be refunded.

You will normally remain responsible for the cost of returning a change-of-mind order to us, provided we informed you of this responsibility before purchase.

If your product is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where required by law.

J. How to Request a Return

Before returning an item, please contact us with:

  • Your name

  • Your order number

  • The product you wish to return

  • The reason for the return

We will provide the appropriate return instructions.

Please do not return products to us without first contacting us.

K. Return Inspection

All returned products are inspected when received.

We may refuse a return under our voluntary 30-night policy if a product:

  • Has been worn or used

  • Has been washed

  • Is stained, marked or damaged

  • Has hair, odour, cosmetic marks or other signs of personal use

  • Is missing packaging, accessories or components

  • Has had a hygiene seal removed or broken where the hygiene exemption applies

  • Is otherwise not in the condition required by this policy

If a return does not meet the conditions of our voluntary returns policy, we will contact you before taking further action.

This does not affect any statutory rights you may have.

L. Refunds

Once your return has been received and inspected, we will confirm whether your return has been approved.

For returns accepted under our voluntary 30-night returns policy, your refund will cover the price paid for the eligible returned product only.

Your original delivery charge and the cost of returning the product to us will not be refunded under our voluntary 30-night returns policy.

Where you are exercising a statutory cancellation right, any original standard delivery charge will be refunded where required by law.

If you selected a premium delivery method, such as express or next-day delivery, any refund of the original delivery charge will be limited to the cost of our cheapest standard delivery option.

Approved refunds will be returned to the original payment method.

Please allow your bank or payment provider additional time to process the refund after it has been issued.

M. Your Statutory Rights

Nothing in this policy is intended to restrict or remove any rights you have under UK consumer law.

In particular, this returns policy does not limit your rights where goods are faulty, not as described, not fit for purpose or otherwise fail to meet the requirements of the Consumer Rights Act 2015.